Fleetworthy - Notice history

All systems operational

BPAM - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024

BP FTP SITE (Files.com) - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024

BP General Systems - Operational

100% - uptime
May 2024 · 99.99%Jun · 100.0%Jul · 99.23%

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May 2024
Jun 2024
Jul 2024

BP Internal Tools (Axle) - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 99.95%

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May 2024
Jun 2024
Jul 2024

BP Network/Infrastructure - Operational

100% - uptime
May 2024 · 99.99%Jun · 100.0%Jul · 99.85%

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May 2024
Jun 2024
Jul 2024

Credit Card Entry App - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024

EM Tools - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024

Field Scanner - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024

SSRS Reporting - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024

Salesforce → Salesforce USA322 - Operational

Twilio - Operational

Zoom Meetings - Degraded performance

100% - uptime

Alerts - Operational

Session Collection - Operational

Issues - Operational

Metrics - Operational

Slack Integration - Operational

Dashboard - Operational

Timeline - Operational

100% - uptime

Third Party: Files.com → SFTP - Operational

Third Party: Files.com → Web Interface - Operational

Third Party: Files.com → FTP/FTPS - Operational

Third Party: Files.com → Core Services / API - Operational

Notice history

Jul 2024

Azure hosted applications are timing out
  • Resolved
    Resolved

    This incident has been resolved and systems are functioning as expected.

  • Monitoring
    Monitoring

    Azure has implemented networking configuration changes and performed failovers which has provided relief from this mornings incident. Our systems have currently recovered from any adverse affects from their outage. We will continue to monitor over the next few hours.

  • Identified
    Identified

    As Microsoft continues to battle their Azure challenge, it will affect the availability of our hosted applications.

  • Monitoring
    Monitoring

    We are continuing to monitor the Azure situation. We do not see any notifications that indicate outages for our applications at this time and our manual checks validate systems systems are currently accessible. We will continue to keep every updated.

  • Identified
    Identified

    We have confirmation that Microsoft Azure is experiencing some issues, however we are seeing our applications come back online at this time. We have not confirmed that this incident is resolved since we are continuing to see problems with Azure, however it appears that our applications are starting to recover.

  • Investigating
    Investigating

    Our Azure hosted applications are timing out and not returning. We are currently investigating this incident.

Crowdstrike Patch - BSOD
  • Resolved
    Resolved

    Due to a recent bad update deployed by CrowdStrike, some Windows workstations may fail to boot. CrowdStrike has deployed a fix for this that requires manual intervention by the IT Team.

    At this time - impacted machines have been repaired. We are marking this issue as resolved at this time.

  • Monitoring
    Monitoring

    Due to a recent bad update deployed by CrowdStrike, some Windows workstations may fail to boot. CrowdStrike has deployed a fix for this that requires manual intervention by the IT Team.

    At this time - most of the impacted machines have been repaired. Please reach out to the Helpdesk if you are still having trouble booting your workstation. We will continue to monitor the situation over the next few hours and post an update when this issue is resolved.


  • Identified
    Identified

    Due to a recent bad update deployed by CrowdStrike, some Windows workstations may fail to boot. CrowdStrike has deployed a fix for this that requires manual intervention by the IT Team.

    ***NOTE***
    Please do not reboot your machines until further notice.

  • Investigating
    Investigating

    Due to a recent bad update deployed by CrowdStrike, some Windows workstations may fail to boot. Users that are having this issue are encouraged to reach out to the IT Team for repair. CrowdStrike is actively working on a fix for this. We will continue to update this incident as more information is gathered.

    ***NOTE***
    Please do not reboot your machines until further notice.

Azure Outage - Central US
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Microsoft has determined the underlying cause. Our team is beginning to see signs of recovery at this time as mitigation applies across resources in the region.

  • Investigating
    Investigating

    Microsoft is currently looking into an outage affecting Azure. This impacts the following:

    • CP Suite

    • ITSComply

    • eFleet Forms

    • eFleet Mobile

    • OSD

    We will continue to post updates here as we learn more about the outage. Track live here: https://azure.status.microsoft/en-us/status

Monthly System Maintenance and Patching
  • In progress
    July 18, 2024 at 12:30 AM
    In progress
    July 18, 2024 at 12:30 AM
    Maintenance is now in progress
  • Completed
    July 18, 2024 at 12:30 AM
    Completed
    July 18, 2024 at 12:30 AM
    Maintenance is now completed
  • Planned
    July 18, 2024 at 12:30 AM
    Planned
    July 18, 2024 at 12:30 AM
    We are beginning System Maintenance
Albany HQ (BPCollab) Network Outage
  • Resolved
    Resolved

    WiFi and network connectivity has been restored at the Albany HQ office. We implemented a fix and are currently monitoring the result.

  • Identified
    Update

    WiFi is restored at Albany HQ. Our team is investigating a potential fix to internal network connectivity. We will continue to monitor the situation and provide regular updates here.

  • Identified
    Identified

    Power has been restored to the Albany HQ location. However, the network is currently down. Our team is investigating the issue and are working on a resolution. Updates will continue to be posted.

  • Investigating
    Investigating

    Power has been restored; however, our internal network at Albany HQ is currently down. The storms from last night rendered BPCollab without power, impacting access.bestpass.com and toll dev & test environments. Remote staff can continue to use vpn.bestpass.com to access network resources. We are working diligently to restore all affected systems and will provide regular updates here.

  • Identified
    Identified

    The storms from last night have rendered BPCollab without power since last night. Current systems impacted are access.bestpass.com and toll dev & test environments. We are currently investigating the impact to ETT production systems. Remote staff can use vpn.bestpass.com to access network resources. We will continue to monitor the situation with National Grid & send regular updates via inStatus. There is no estimation restoration at this time.

Jun 2024

Monthly System Maintenance and Patching
  • In progress
    June 19, 2024 at 12:29 AM
    In progress
    June 19, 2024 at 12:29 AM
    Maintenance is now in progress
  • Planned
    June 19, 2024 at 12:29 AM
    Planned
    June 19, 2024 at 12:29 AM
    We are beginning System Maintenance
  • Completed
    June 19, 2024 at 12:29 AM
    Completed
    June 19, 2024 at 12:29 AM
    Maintenance is now completed

May 2024

Monthly System Maintenance and Patching
  • In progress
    May 22, 2024 at 12:30 AM
    In progress
    May 22, 2024 at 12:30 AM
    Maintenance is now in progress
  • Planned
    May 22, 2024 at 12:30 AM
    Planned
    May 22, 2024 at 12:30 AM
    We are beginning System Maintenance
  • Completed
    May 22, 2024 at 12:30 AM
    Completed
    May 22, 2024 at 12:30 AM
    Maintenance is now completed
VPN outage causing connectivity issues for remote workers
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are currently investigating this incident, but those remote workers that normally connect using access.bestpass.com are experiencing connectivity issues getting to network resources. vpn.bestpass.com should be used as a work around as we troubleshoot the issue.

May 2024 to Jul 2024

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