Fleetworthy Tech - Errors Making Credit Card Payments – Incident details

Experiencing minor outage

Errors Making Credit Card Payments

Resolved
Partial outage
Started 4 months agoLasted about 1 hour

Affected

BPAM

Partial outage from 1:57 PM to 2:47 PM

BP APIs

Partial outage from 1:57 PM to 2:47 PM

Payment Processing API

Partial outage from 1:57 PM to 2:47 PM

Updates
  • Update
    Update

    A new version of BPAM is now available that will resolve the payment processing errors experienced this morning.  Please have users close AM and re-open it to get the latest  version.

  • Resolved
    Resolved

    A new version of BPAM is now available that will resolve the payment processing errors experienced this morning.  Please have users close AM and re-open it to get the latest  version.

  • Investigating
    Investigating

    We have been alerted that that some users are receiving errors making credit card payments. So far these errors only appear to be thrown from BPAM. We have confirmed successful CC payments from the Onboarding app this morning. The team is currently investigating the extent of the issue.